Customer Service

When you order from Healthy and Active you need not worry. With over 8 yrs experience and over 500,000 satisfied customers you know you're in good hands.

We respect your privacy and, because of this, we offer:

1. Discreet Plain Box Shipping
2. Discreet Billing
3. 100% Privacy Guaranteed

To Order by Mail or Fax:
To place an order, offline by mail or fax with Healthy and Active, please use our product order form. Instructions are included with the form.

Click here for download our order form.

Shipping Rates:

Taxable Amount Add 0 to 13.00 $6.95 13.01 to 75.00 $7.95 75.01 to 100.00 $9.95 100.01 to 150.00 $11.95 150.01 to 200.00 $13.95 200.01 to 300.00 $14.95 300.01 to 400.00 $16.95 400.01 up $18.95

Please Note: 2-Day Express Shipping is an additional $15.00.
Heavier items may incur additional shipping charges.

To ensure the safety and health of our customers we do not accept returns or exchanges on items that can constitute a health risk or any item that comes into contact with ANY bodily fluid (saliva, semen, urine, blood, et al).  Once these items leave our warehouse, we consider them to be used and non-resalable.

These items include (but we are NOT limited to):

• ANY dildo or vibrator.
• ANY enema kits.
• ANY sound set.
• ANY item that breaks the surface of the skin.
• ANY item that is inserted into the penis, vagina or anus.
• ANY gag/dildo combination.
• ANY mouthgag.
• ANY chastity device.

1. All products are warranted by us for 30 days from the invoice date. If any product is found DEFECTIVE within that 30 day period, please contact us for an exchange. We will exchange ANY defective item for that same item only.
2. We will be glad to exchange NON-DEFECTIVE items that do not constitute a health risk for 30 days from the invoice date. All NON-DEFECTIVE returns will be issued Store Credit for the amount of the item.
3. The customer is responsible for the cost of all shipping charges; for defective items, XR will cover the shipping cost of the replacement item to the customer only.

How to arrange your return or exchange:
Please contact returns@healthyandactive.com or 1-866-363-0578 to obtain approval for your exchange. Returns will NOT be accepted without an RMA (Returned Materials Authorization) number. For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice number, serial number and nature of the problem.
All products returned MUST: be 100 percent complete, contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer.
We strongly recommend you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.

Cancellation Policy: Once an order has been submitted your credit/debit card will be charged immediately. Our ordering process is streamlined so your order will immediately be sent to processing and then shipping. Due to the high volume of orders we receive we will be unable to cancel an order after submitted.   Please order carefully.

 

1. HealthyandActive.com offers a 30-day exchange policy on defective items for the same item only.
    
2. All products are warranted by HealthyandActive.com for 30 days; if any product is found defective within that 30 day period, please contact us for an exchange.
    
3. We will be glad to exchange items that do not constitute a health risk.
    
4. Please call 1-866-363-0578 Toll Free or e-mail our Returns Department at returns@Healthyandactive.com to obtain a Return Merchandise Authorization (RMA) number before shipping your product. NO returns of any type will be accepted without an RMA number. For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice number, serial number and nature of the problem.
    
5. All products returned MUST: be 100 percent complete, contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer.
    
6. Customer is responsible for shipping charges on returned items.
   
    
7. HealthyandActive.com strongly recommends you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.
    
8. DEFECTIVE items can be returned directly to HealthyandActive.com within 30 days from the invoice date, at HealthyandActive.com's discretion for: store credit or exchange only.
    
9. NON-DEFECTIVE items can be accepted directly by HealthyandActive.com within 30 days from the invoice date, at HealthyandActive.com's discretion for store credit or exchange. All NON-DEFECTIVE returns are subject to a 20 percent restocking fee.
    

    
   Shipping & Handling:
   Our primary shippers are UPS and USPS. Unless you choose a faster shipping method, your order will ship via UPS or USPS ground. We're sorry, but express shipping methods are not available to P.O. Boxes and APO/FPO Military addresses (orders will be shipped via USPS). If an Express Method is selected to a PO Box Address, Priority Mail will be used.
   
   Estimated delivery time: 3 to 7 business days, depending on delivery zone.
   
   Orders placed before 11am EST Mon-Fri usually ship within 24-48 hours when not otherwise stated. There is no order processing or shipping on weekends and holidays. Please note: Our shipping partners do not process shipments on the weekends. Therefore if you place an order on Friday after 11am EST you may experience a delay between your shipping confirmation email and the actual shipment of your order.
   
   Weekend Delivery: Orders shipped UPS Overnight, Second Day, and Third Day are delivered Monday through Friday only. UPS ground may deliver on Saturday depending on their policy in your local area.
   
   To Alaska, Hawaii and Puerto Rico: You can now have your merchandise shipped via US Postal Service. Please allow 4 -14 days for delivery depending on shipping method. Available shipping methods are 2nd Day Air or US Postal Service. Shipping charges are calculated automatically when the order is placed.
   
   Risk of Loss
   All items purchased from HealthyandActive.com to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier
   
   INTERNATIONAL ORDERS:
   Please note that customs officals of any country are authorized to, and sometimes do open packages for inspection. We cannot accept responsibility for any orders delayed, confiscated or seized by foreign customs or governments. Contact customs officials in your country for the best information on how your order will be handled by them.
   
   Customs duties may or may not be imposed by customs officials in your country. These fees are your responsibility, and are not included in our shipping charges. Our customers tell us that fees are not collected consistently on small parcels.
   
   Also, we legally have to include a description of the contents on all international orders. Our descriptions are truthful but generic, not-sexually-related descriptions. For example, rubber plug, leather bracelets, jewelry, etc..
   
   International shipping rates will be determined at the time of your order automatically. We will notify you via email should there be any additional shipping charges before shipping.
   Healthy and Active is not responsible for any additional VAT, broker, duty or taxes on any International order.
   
   Canadian residents: Please note we generally ship via UPS, but may use a different carrier at our discretion. For more info, please email us at info@healthyandactive.com.
   
   Delivery time will vary for each international location and method of shipment. International orders that are delivered damaged can only be claimed through your local delivery service. In no event will Healthy and Active be responsible for International delivery charges.
   
   APO/FPO/US Territories: Orders shipped to Military APO/FPO and US Territoriy addresses can only be delivered via standard US Postal Service. Express shipping methods are not available for APO/FPO and US Territories. Packages sent to these addresses may be delayed by standard mail handling procedures for these areas. USPS has informed us it may take up to 8 weeks for delivery to certain addresses.
   
   Note: If the destination requires a customs declaration, a slip identifying the package contents will be included on the customs label.