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Product Troubleshooting

Product Troubleshooting

Troubleshooting Your Toy

Try new batteries.
Placing brand new, fresh batteries into your toy may get it going again. You should always remove the batteries from your toy when it is not in use. With some toys, the batteries will drain even if the toy is not in use.

Have you put in the correct amount of batteries?
Different toys will use different sizes of batteries as well as different quantities of batteries. Please double check the product listing to be sure you are using the correct size and quantity.

Have you placed the batteries in the correct position?
If your toy is not working it, could be that the batteries have been put in incorrectly. Look inside or around the battery compartment for the indicators as to which way the batteries should be inserted to ensure they are placed in the correct way.

Check the battery compartment.
Some vibrators, especially bullet and peanut vibes, are supplied with the batteries already inserted. These often will have a small piece of paper or plastic in the battery compartment that will need to be removed to power your item.

Is your toy rechargeable?
Some rechargeable toys will arrive to you partially charged. If your toy turns on when you receive it, then you will want to be sure that you fully use the item until it is depleted before charging it for the first time. Most toys will need to be charged for approximately 6-8 hours. Please follow the 6-8 hour guideline unless the packaging and/or instructions state otherwise.

Do not use rechargeable batteries.
Regular alkaline batteries are the best choice for your toys. Rechargeable batteries can be slightly bigger and could potentially cause issues when securing the battery compartment.

Is the battery cap positioned correctly?
With many screw-cap toys, customers need to be sure that the base covering the batteries is positioned correctly. At times this can mean that the cap needs to be tightened thoroughly, or it could mean that the cap needs be slightly loosened. If your toy does not turn on right away try playing with the cap a bit to make the right connection with the batteries. Also, it is possible that the inner springs in the battery compartment may have been compressed too much and they are now not allowing proper connection; a gentle tug on the spring can bring your toy back to life.

My toy smells funny!
Most rubber, PVC and vinyl dildos tend to have a funny smell due to the nature of the materials and manufacturing process. Allowing the item to be exposed to the open air as much as possible can help alleviate the smell. Also, rinsing the item in warm water and baking soda can help lessen the odor. The smell should gradually fade with proper cleaning using warm water and Anti-Bacterial Toy Cleaner as well.

I still need help!
If none of our suggestions seem to help, we sincerely apologize! Please contact our Customer Service department and we will be happy to assist you. You can choose to contact us via telephone, email or live chat.


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