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Shipping Information

Shipping Information

Shipping Information

We respect your privacy and are pleased to offer:

1.    Plain Packaging
2.    Discreet Billing
3.    Privacy Guaranteed

Orders received before 1 p.m. Pacific Standard Time (GMT-8), Monday through Friday (except on US holidays), will be processed the same business day. Orders received after the 1 p.m. cutoff time will be processed the next day. If the next day is a Saturday, Sunday or US holiday, the order will be processed the next business day. We will send you an order confirmation by email when we process your order.

Shipping Rates:
In order to view the most current shipping charges for your particular order, feel free to use the shipping calculator located at the bottom of your shopping cart. Simply enter your zip code, state and country. The calculator will display the most recent shipping options and fees.
Note: Heavier items may incur additional shipping charges.

Shipping & Handling:
Our primary carriers are UPS and US Postal Service. Unless you choose a faster shipping method, your order will ship via UPS Ground, US Postal Service First Class Mail, or a combination of the two known as UPS SurePost. We're sorry, but express shipping methods are not available to P.O. Boxes and APO/FPO Military addresses (orders will be shipped via US Postal Service). If an Express Method is selected to a PO Box Address, Priority Mail will be used. Express packages to physical addresses will be shipped via UPS.

Estimated Delivery Time:

Domestic Shipments
•    Standard Shipping: 5 to 7 business days, depending on delivery zone.
•    2nd Day Air: 2 business days.
•    Next Day Air: Next business day.

International Shipments
•    Standard International: 8 to 12 business days.
•    Express International: 3 to 5 business days.

To Alaska, Hawaii:
UPS 2nd Day and Next Day services are unavailable. All orders will be shipped via UPS Ground or US Postal Service.

International Orders:
Please note that customs officials of any country are authorized to, and sometimes do open packages for inspection. We cannot accept responsibility for any orders delayed, confiscated or seized by foreign customs or governments. Customs policies vary widely from country to country; you should contact your local customs office for more information.

The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient is responsible for these fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Healthy & Active has no control over these charges, nor can Healthy & Active predict what they may be.

Note:
•    Express International includes brokerage fees and insurance along with its fast transit time. The recipient is responsible for any fees, which will be levied once a shipment reaches the recipient's country.
•    Standard International may require brokerage and duties depending on the carrier; these are to be paid by the receiver.

Healthy & Active must legally include a description of the contents on all international orders. Our descriptions are truthful but generic, non-sexually-related descriptions. For example: rubber plug, leather bracelets, jewelry, etc..

International shipping rates will be determined at the time of your order. We will notify you via email should there be any additional shipping charges before your package is dispatched. Healthy & Active is not responsible for any additional VAT, broker, duty or taxes on any International order.

APO/FPO/US Territories:
Orders shipped to Military APO/FPO and US Territory addresses can only be delivered via standard US Postal Service. Express shipping methods are not available for APO/FPO and US Territories. Packages sent to these addresses may be delayed by standard mail handling procedures for these areas. US Postal Service has informed us it may take up to 8 weeks for delivery to certain addresses.

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