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RETURN & EXCHANGE POLICY

Here at Healthy & Active, we understand that returns are sometimes a necessary process when products are purchased online. With this understanding, we are happy to provide our customers with a Satisfaction Guarantee on our entire line of products.

Customer Returns & Warranty Coverage

We want you to shop with confidence. Depending on whether you selected VIP Checkout at the time of purchase, your return, replacement, and warranty options may differ. Please review the details below to understand how each situation is handled.

Unwanted Returns or Delivery Issues

With VIP Warranty Customers who selected VIP Checkout have 15 days from the delivery date to return unwanted items or report delivery issues.

Unwanted Returns

15-day return window from the date of delivery
No disposal fee
Free return label provided
Click here to start your return

Carrier or Delivery Issues

15-day reporting window from the date of delivery
Covered for lost, delayed, or damaged packages
Quick and hassle-free replacements
Click here to file a claim

Without VIP Warranty
Customers who did not select VIP Checkout still have options but with limited coverage.

Unwanted Returns

15-day return window from the date of delivery
20% disposal fee applies
Return shipping not covered
Click here to start your return

Carrier or Delivery Issues
Orders without VIP Warranty are not covered for lost, stolen, delayed, or damaged packages. We strongly recommend adding VIP Checkout to future purchases for full protection.

Defective or Damaged Items

All defective items must be verified before approval. Please include a photo or short video clearly showing the issue when submitting your claim.

With VIP Extended Warranty

60-day reporting window from the date of delivery
No disposal fee
Free return label provided
Click here to submit your claim

Without VIP Extended Warranty

30-day reporting window from the date of delivery
No disposal fee
Return shipping not covered
Click here to submit your claim

Why Choose VIP Checkout

VIP Checkout is an optional add-on at checkout (small one-time fee) that gives you extra peace of mind with free prepaid return shipping, package protection, and an extended warranty.

100% Satisfaction Guarantee
Changed your mind? Return unwanted items within 15 days with a prepaid return label sent to your email. Need an exchange? We’ll cover that shipping, too — and handle the swap quickly so you’re not left waiting.
Package Protection
If your package is lost, stolen, or damaged, file a VIP claim online and we’ll replace your item or issue a refund. VIP claims receive priority handling for faster resolution — no stress, no hassle.
Extended 60-Day Warranty
Our standard warranty covers defects for 30 days. With VIP Checkout, that coverage extends to 60 days for added confidence in your purchase.

At checkout, simply make sure "VIP Checkout" is checked on before completing your order. You’ll see the VIP Checkout in our order summary. This ensures your purchase is fully covered with free returns, package protection, and an extended warranty.