SMS Terms

These SMS Terms govern the Healthy & Active text message program. By joining, you agree to them. The program is operated by XR, LLC d/b/a Healthy & Active, 18047 Beach Blvd #1012, Huntington Beach, CA 92648.

Last updated: March 18, 2026.

1. Service description

The Healthy & Active mobile message service is operated by us. Using the service means you agree to these SMS Terms. We may modify or cancel the service or any feature without notice, and we may update these SMS Terms to the extent the law allows, with continued use meaning you accept the changes.

2. Consent to receive messages

By consenting to our SMS service, you agree to receive recurring automated marketing and service text messages from and on behalf of Healthy & Active at the mobile number you provided, even if that number is on a state or federal Do Not Call list. Messages may be sent using an automatic telephone dialing system. Service messages include order updates and account alerts. Promotional messages include offers, new arrivals, sale events, and cart reminders. You do not have to join to make a purchase, and your consent is not a condition of any purchase.

3. How to enroll

You can enroll by checking the SMS opt in box at checkout, or by submitting your mobile number through a web form that shows the required disclosure.

US subscriber disclosure

By providing your phone number and consenting to SMS marketing, you agree to receive recurring automated marketing text messages from Healthy & Active (XR, LLC d/b/a Healthy & Active) at the number provided, including promotions, new arrivals, sale events, and cart reminders. Consent is not a condition of any purchase. Message frequency varies. Message and data rates may apply. Reply STOP to 84876 to unsubscribe, or HELP to 84876 for help.

Canadian subscriber disclosure (CASL)

By providing your phone number and consenting to SMS marketing, you expressly agree to receive recurring commercial text messages from XR, LLC d/b/a Healthy & Active, 18047 Beach Blvd #1012, Huntington Beach, CA 92648. Messages may include promotions and new product announcements. Consent is not required for any purchase and may be withdrawn at any time by replying STOP to 84876. For help, email info@healthyandactive.com.

4. SMS abandoned cart reminder program

Some carriers, such as T-Mobile, require us to explain how tracking technology is used to capture, store, and send SMS cart reminders. This section satisfies that requirement.

Program description

If you have opted in to our SMS program and you add items to your cart on healthyandactive.com but do not check out, you may receive an SMS cart reminder. These messages are part of the promotional messages described above.

Tracking technology disclosure

To detect an abandoned cart and trigger a reminder, our website uses a first party cookie or session token that tracks your cart contents and session, server side webhooks that send cart event data to our SMS platform in real time, and third party platform plugins integrated with our Shopify store. No cart tracking for SMS purposes happens unless you have opted in to SMS marketing.

Cart reminder limitations

In line with the T-Mobile Code of Conduct and CTIA guidelines, cart reminders are limited in frequency and are not sent repeatedly for the same cart event. We may adjust frequency and timing as carrier guidelines allow, and reminders are sent within a commercially reasonable time after a cart is abandoned. We never complete a purchase or collect payment by SMS, and any purchase must be completed by you on our website.

Consent confirmation for cart reminders

US carriers may require additional confirmation of your enrollment. If so, after your initial opt in you may receive a confirmation text asking you to verify your consent, and cart reminders are sent only to subscribers who have given the required level of consent.

5. Charges and fees

We do not charge for the service, but you are responsible for any charges from your wireless provider. Message frequency varies, and message and data rates may apply. Check your mobile plan for details.

6. How to opt out

You can opt out at any time by replying STOP to 84876 or to any message we send, clicking the unsubscribe link where available, emailing info@healthyandactive.com, or calling 1-844-778-4738. You will get a one time confirmation, and no further marketing messages will follow. In line with FCC rules effective April 11, 2025, we process opt out requests within 10 business days, and our best practice is to process them in real time.

7. Data handling and privacy

We collect and keep your mobile number, your consent record including the date, time, method, and the disclosure shown at sign up, your opt out record and timestamp, cart session data used only to trigger reminders, and message delivery logs. Your consent record is kept for at least 5 years to support compliance with the TCPA, applicable state laws, CTIA guidelines, and CASL. Cart event data is kept only as long as needed to evaluate and send a reminder. For full detail, see our Privacy Policy.

8. How to contact us

Email info@healthyandactive.com or call 1-844-778-4738 in the US or +1-714-907-1030 internationally.